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Solutions / Mobile Field Service/ Overview
Mobile solution expands your field service communication availability. With its real time information on the jobs assigned, customer SLA, service history, it gives field service technicians the information they need to be responsive to customers. At the dispatch center, schedules are automatically adjusted using the field updates, and dispatchers are able to proactively monitor the service engineers tours and handle service discrepancies.
 
Mobile Service Management
 

Schedule Optimus' Mobile Service Engineer enable you to:

  • Provides real time access to data and information to the field engineer
  • Increase information availability in the field including service agreement, pricing and call history
  • Access to corporate knowledge base
  • Integrate seamlessly with back-office systems
  • Connectivity with the other stakeholders of the service chain: Dispatcher, Inventory Manager & Service Administrator
  • Manage schedules and report jobs, exceptions and expenses
  • Supports web browsers, WAP Devices and PDAs and Pagers compatible with J2ME technology
 
  Mobile Service Engineer comes with:

 

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