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Solutions / Customer Service Management / Overview
Schedule Optimus' CSM automates the process of Defining, Managing, Executing and Analyzing the customer related processes. Provides an instant visibility into the customer record, including service history, contracts and warranty coverage. Where service in CRM is finding its ground in the emerging era of Customer Relationship Management, Schedule Optimus' CSM is an ideal fit.
Customer Service Management
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Schedule Optimus' CSM enable you to:

  • Manage account & contacts
  • Process Customer Agreements
  • Manage the assets of the Installed Base
  • Track customer service requests throughout the organization
  • Ensure that issues are resolved in accordance with contracted services
  • Access the corporate knowledge base for FAQs, Trouble Shooting guides and much more
  • Book appointments w.r.t the configured business objectives
  • Schedule & Route the job orders to engineers
  • Report the completion of services and spares consumed
  • Track bill status & payment details
  • Manage & Handle the outbound calls
  • Maintain a personalized dashboard for viewing the service statistics
Customer Service Management comes with :
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