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| Solutions / Scheduling & Dispatch/ Overview |
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Schedule Optimus comes with a sophisticated, state of the art scheduler that allows organizations to align scheduling processes to ensure that the right person is at the right place at the right time. To improve and better manage the customer service order process, the operating areas have turned to state-of-the-art "Automated Dispatching" and mobile data technology.
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| Deploying heuristics, intelligent algorithms and true optimization techniques, Schedule Optimus considers all the vital components of the scheduling evaluation
function: Travel Time,
Response Timeliness, Parts Costs, Priority Call Handling, Labor Costs and Custom Requirements, for delivering a robust schedule. |
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Schedule Optimus' Automated dispatch enables companies to transform their business into a real time service area network that automates and streamlines operations; and seamlessly connects the call center, back-office, and field for flawless execution, lower service costs, and greater profits. Targets the dispatch centers that responds quickly to emergencies by dispatching service engineers anywhere they are needed across wide geographical domains.
Schedule Optimus' Automated Dispatch enable you to:
- Automate operations relating to dispatch such as scheduling, routing, real-time dispatching, job closeout, and reporting
- Optimize routes for minimal drive time and overtime, using industry-leading optimization engine
- Improve real-time responsiveness with easy-to-use map-based dispatch, including dynamic dispatching features
- Provides complete visibility into the available resources to ensure optimal utilization of the organization's entire workforce
- Efficient management of Service requests and Service Engineers
- Effective communication between the various stake holders of the service chain: Contract Managers, Inventory Managers and the service personnel on the field.
- Jeopardy Management in case of any discrepancies during the process of service delivery.
Automated Dispatch comes with:
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