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Solutions / Field Service Automation / Overview

Field service enterprises have expanded through growth and consolidation; technology has driven down the cost of delivery; and enterprise resource planning (ERP) and customer relationship management (CRM) suites have created a new need for complete customer satisfaction data.Field service applications have become another component within broader suites of enterprise application functionality.

Schedule Optimus provides organizations with a simple yet sophisticated Field Service Automation Solution that can be fine tuned to the business processes of the company or can be integrated with service industry best practices to improve productivity and delivery.
 

Schedule Optimus allows organizations to manage regulatory compliance by maintaining a centralized, consistent, closed loop work flow process.

Several separate, distinct modules make up a "complete" FSA system. These are only modules that will not usually stand alone as separate applications. We divide the modules into five components of functionality that supports:

1. Customer Services Management
2. Work Force Management
3. Communication
4. Logistics
5. Service Analytics

Field Service Automation
 

Schedule Optimus' FSA empowers the service function stakeholders through its automation and optimization techniques. Providing a cutting edge solution Schedule Optimus,

  • Effectively manage engineer time against planned and ad hoc service and maintenance calls.
  • Improves service reliability and efficiency by providing a client- centric approach to managing distributed parts inventory, service technician scheduling and dispatch, and logistics.
  • Provides an automated visibility and collaboration framework to dynamically match parts, service technician and service scheduling for maximum revenue and service.
  • Supports field service operations with real time information that increases productivity, improves communication and accelerates operations
  • Increases turns and reduce safety stock with perpetual inventory management capabilities and system-wide part-level visibility.
 

Field Service Automation comes with:
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